Refund policy

Refund & Return Policy

Effective Date: October 21, 2026

At ChewHarvest, we want every customer to be satisfied with their furniture purchase. If your sofa or furniture does not meet your expectations, you may request a return according to the conditions outlined below.

14-Day Return Window

Customers may request a return within 14 days from the date the order is delivered.

Returned furniture must:

  • Be in its original, unused condition.

  • Be free from stains, odors, scratches, pet hair, or other signs of use.

  • Not have been modified, repaired, or altered.

  • Include original accessories and packaging when reasonably available.

  • Be accompanied by valid order information.

Items That May Not Be Eligible for Return

Returns may not be accepted for:

  • Furniture that has been used or damaged after delivery.

  • Products damaged through improper assembly, handling, storage, or care.

  • Customized or specially manufactured products, unless defective or damaged upon arrival.

  • Final-sale products clearly identified as non-returnable.

  • Products returned after the applicable return period.

Damaged or Incorrect Furniture

Please inspect your sofa or furniture shortly after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the furniture

  • Photographs of the packaging and shipping label

Our team will review the information and determine the appropriate resolution, which may include replacement parts, replacement merchandise, or a refund.

Refund Processing

After an approved return has been received and inspected, we will process the applicable refund to the original payment method.

Refunds generally require 5–10 business days to appear, depending on your payment provider or financial institution.

Original shipping charges may not be refundable unless the return is related to an error, defect, or damage attributable to ChewHarvest.

Return Shipping

For returns due to personal preference or a change of mind, return shipping costs may be the responsibility of the customer.

Please contact us before returning any furniture. Do not ship an item back without receiving return instructions.

Contact Information

ChewHarvest
5900 4th St N
St. Petersburg, FL 33703
USA

Phone: +1 800-715-4955
Email: info@chewharvest.us